Customer Service Representative  – Tank Stream Suites (Customer Service & Events Coordinator)

Position: Customer Service Representative  – Tank Stream Suites (Customer Service & Events Coordinator)

Location: Sydney, NSW, Tank Stream Suites (Primary Location)
Type: Full Time 
 

Key Duties & Responsibilities
 

• Greet members and guests at the front desk reception, handling inquiries professionally and efficiently.

• Engage and build relationships with members, offering them a thoughtful, tailored experience; proactively identifying their needs, goals, and objectives, and ensuring our services are aligned.

• Take ownership of member accounts within your space, ensuring their experience is consistently positive and proactively addressing any needs or concerns.

• Work with the team to ensure a high level of member satisfaction.

• Effectively and efficiently resolve member grievances should they arise.

• Work to maintain occupancy by resolving potential membership issues, seeking upgrade and retention opportunities.
   

Space Management and Admin:
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• Work alongside Operations to maintain the quality of the space to a premium standard and improve all aspects.

• Assist with the maintenance of space stock and supply levels.

• Onboard members to platforms.

• Sort postal mail and notify relevant members of package deliveries.

• Help with the coordination of team moves, arrivals, and departures.

• Act as a TSL representative and an escalation point during building emergencies as a floor warden and first aid representative.
   

Community Engagement: 
 

• Lead on planning and delivery of TSL community events across Sydney locations (e.g., lunch & learns, socials, and member activities).

• Support the creation of a warm, connected and collaborative community environment within your site.

• Encourage member participation in programs, initiatives and events that enhance engagement and strengthen the community experience.
   

Event Administrative Assistances & Coordination: 
 

• Support the Events Manager with building logistic administration, i.e. lift access requests, loading bay deliveries, for TSL events, for both members, partners and external clients. 

• Act as additional oversight on the Events calendar and diary management for the Events team, especially during busy periods. 

• Assist with meeting room booking across TSL sites when directed to by the Events team. 

• Assist in the gathering of information regarding TSL event spaces via building concierges and site visits, where relevant and not in conflict with other responsibilities.

• Work closely with the Events Manager on special projects such as the launch of new event spaces and the creation of supporting sales and marketing materials. 

• Act as an additional resource for the Events team to be physically present at TSL events when appropriate and not in conflict with other responsibilities.
   

What We Are Looking For: 
 

• A highly energetic and dedicated Receptionist and Admin support.

• A passion for innovation, entrepreneurship, and supporting business owners and their teams.

• An excellent communicator (listening, verbal, and written communication) who enjoys speaking to people and working with a variety of people from different backgrounds and cultures. 

• Highly organised and detail-oriented with the ability to thrive under pressure, prioritising multiple tasks without frequent input from a direct manager.

• A proactive problem solver who enjoys embracing new challenges.

• A team player with a positive attitude and a willingness to contribute beyond core responsibilities.

• Experience in a reception, administration, or customer service role preferred.
   

Work Schedule: 
 

• Full-time position, Monday to Friday, 8:30 AM – 5:00 PM.

• This is an in-office role requiring the candidate to be on-site at our Sydney CBD location.
   

If you are looking to be part of a dynamic team in a premium office environment, we’d love to hear from you!
 

About Us: 
 

Tank Stream Labs is Australia’s leading coworking and flexible office space provider at the centre of the country’s technology ecosystem. With over 13 years of experience and 7 locations across Sydney, Melbourne, and Adelaide, we are home to a thriving community of more than 2,000 entrepreneurs, startups, and scaleups. Our mission is to create world-class spaces and experiences that inspire innovation, collaboration, and business growth. We provide private offices, coworking spaces, event venues, and access to a dynamic ecosystem of programs, partnerships, and services that empower founders and teams to succeed.

Through our Tank Stream Suites brand, we also offer premium private offices and flexible workspace solutions designed for growing teams and established businesses seeking a secure, professional environment with access to the broader Tank Stream Labs community. In September 2025, TSL was acquired by Scalare Partners (ASX: SCP), a leading investment and acceleration platform for technology companies. Together, Tank Stream Labs and Scalare Partners form a connected ecosystem supporting startups and scaleups through investment, community, and growth services across Australia and beyond.