Position: Community Manager - Tank Stream Labs

Location: Sydney CBD

Reports To:  Chief Operating Officer 
Full-time/ Part-time: Full-time
Salary: Competitive

Position: Community Manager - Sydney Hub

Job Description: 

We are growing as a business, and we need a Community Manager for one of our Sydney Hubs. You will play a crucial role in creating a unique and tailored experience for our members. Your mission is to foster a collaborative, educational, and engaging environment that supports our members' objectives and goals. Joining our dynamic and entrepreneurial-minded community, you'll have the opportunity to work among some of the most influential and creative minds in the tech industry, which will significantly contribute to your personal and professional growth. You'll also gain exposure to Australia's fastest-growing businesses and future tech leaders while collaborating with a small yet highly motivated team.
 

Key Duties & Responsibilities
 

Community Engagement:

​

• Engage with members proactively, offering a personalized experience by understanding their needs, goals, and objectives, and ensuring our services align with them.

• Collaborate with the team to maintain a high level of member satisfaction and retention.

• Efficiently resolve member grievances when they arise.

• Work closely with the marketing team to create social media content that aligns with our messaging on various platforms like Facebook, Instagram, and LinkedIn. Also, assist in curating member and alumni updates for our weekly newsletter.

• Collaborate with the events team to contribute to event planning, identifying areas/topics of interest for educational and community events, and actively promoting and managing event attendance.

• Support the Business Development Manager by engaging in sales tours and converting leads by showcasing how we can best support their needs.

• Collaborate with Operations to forecast upcoming membership changes, occupancy levels, and provide general member reporting.
   

Space Management and Administration:

​

• Partner with Operations to maintain the premium quality of our workspace and improve all aspects of it.

• Assist with the management of space inventory and supply levels.

• Onboard members to our platforms.

• Handle postal mail and notify relevant members of package deliveries.

• Assist in coordinating team moves, arrivals, and departures.

• Act as a TSL representative during building emergencies as a floor warden and first aid representative, managing OH&S reporting and resolution.
   

Sales and Retention:

​

• Collaborate closely with the sales team to generate, engage, and convert sales leads by tailoring interactions to highlight how we can best support them.

• Conduct space tours when required, customizing each tour to the visitor's needs.

• Generate membership agreements upon successful sales conversions and assist new members in understanding and completing these agreements.

• Work with the Head of Operations to forecast upcoming membership changes, occupancy levels, and general member reporting.

• Focus on maintaining occupancy by proactively resolving potential membership issues, identifying upgrade and retention opportunities, and nurturing inbound leads.
   

Qualifications:
 

We are looking for an exceptional candidate who possesses the following qualities:

• Highly energetic and dedicated Community Leader.

• Passion for innovation, entrepreneurship, and experience within the startup ecosystem is a plus.

• Excellent communication skills, both in listening, verbal, and written communication. You should enjoy connecting with people from diverse backgrounds and cultures.

• Highly organized and thrives under pressure, capable of prioritizing tasks effectively.

• A strong work ethic and the ability to go above and beyond to contribute to the company's success.

• Analytical mindset and enjoys creative problem-solving, embracing new challenges with enthusiasm. This role offers variety and excitement every day.
   

If you are enthusiastic about fostering a vibrant and collaborative community, and if you meet these qualifications, we encourage you to apply for this exciting opportunity as a Community Manager for our Sydney Hub. Join us in shaping the future of our innovative tech community.
 

About Us: 
 

Tank Stream Labs is Australia’s leading coworking and flexible office space provider at the centre of the country’s technology ecosystem. With over 13 years of experience and 7 locations across Sydney, Melbourne, and Adelaide, we are home to a thriving community of more than 2,000 entrepreneurs, startups, and scaleups. Our mission is to create world-class spaces and experiences that inspire innovation, collaboration, and business growth. We provide private offices, coworking spaces, event venues, and access to a dynamic ecosystem of programs, partnerships, and services that empower founders and teams to succeed.

Through our Tank Stream Suites brand, we also offer premium private offices and flexible workspace solutions designed for growing teams and established businesses seeking a secure, professional environment with access to the broader Tank Stream Labs community. In September 2025, TSL was acquired by Scalare Partners (ASX: SCP), a leading investment and acceleration platform for technology companies. Together, Tank Stream Labs and Scalare Partners form a connected ecosystem supporting startups and scaleups through investment, community, and growth services across Australia and beyond.