Location: Sydney CBD

Full-time/ Part-time: Full-time
Salary: Competitive

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About Tank Stream Labs
 

Tank Stream Labs, a premium coworking and flexible office space provider, stands at the forefront of the Australian technology ecosystem with over 11 years of expertise. Operating from four strategically located offices in the Sydney CBD, Tank Stream Labs has curated a thriving community of over 1000 entrepreneurs, fostering innovation and collaboration. Offering a spectrum of workspace solutions, from private offices to open-plan coworking spaces, Tank Stream Labs provides premium facilities, cutting-edge meeting rooms, and has created a thriving entrepreneurial community. Embracing a tech-focused ethos, Tank Stream Labs actively supports startups and scaleups by providing the resources, education, events and business services, creating an environment where businesses and entrepreneurs can connect, grow, and succeed.

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Job Description:

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We are growing as a business and we need a Community Manager for one of our Sydney Hubs. You will play a crucial role in creating a unique and tailored experience for our members. Your mission is to foster a collaborative, educational, and engaging environment that supports our members' objectives and goals. Joining our dynamic and entrepreneurial-minded community, you'll have the opportunity to work among some of the most influential and creative minds in the tech industry, which will significantly contribute to your personal and professional growth. You'll also gain exposure to Australia's fastest-growing businesses and future tech leaders while collaborating with a small yet highly motivated team.
 

Key Duties & Responsibilities:
 

Community Engagement:

• Engage with members proactively, offering a personalised experience by understanding their needs, goals, and objectives, and ensuring our services align with them.

• Collaborate with the team to maintain a high level of member satisfaction and retention.

• Efficiently resolve member grievances when they arise.

• Work closely with the marketing team to create social media content that aligns with our messaging on various platforms like Facebook, Instagram, and LinkedIn. Also, assist in curating member and alumni updates for our weekly newsletter.

• Collaborate with the events team to contribute to event planning, identifying areas/topics of interest for educational and community events, and actively promoting and managing event attendance.

• Support the Business Development Manager by engaging in sales tours and converting leads by showcasing how we can best support their needs.

• Collaborate with Operations to forecast upcoming membership changes, occupancy levels, and provide general member reporting.

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Space Management and Administration:

• Partner with Operations to maintain the premium quality of our workspace and improve all aspects of it.

• Assist with the management of space inventory and supply levels.

• Onboard members to our platforms.

• Handle postal mail and notify relevant members of package deliveries.

• Assist in coordinating team moves, arrivals, and departures.

• Act as a TSL representative during building emergencies as a floor warden and first aid representative, managing OH&S reporting and resolution.

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Sales and Retention:

• Collaborate closely with the sales team to generate, engage, and convert sales leads by tailoring interactions to highlight how we can best support them.

• Conduct space tours when required, customising each tour to the visitor's needs.

• Generate membership agreements upon successful sales conversions and assist new members in understanding and completing these agreements.

• Work with the Head of Operations to forecast upcoming membership changes, occupancy levels, and general member reporting.

• Focus on maintaining occupancy by proactively resolving potential membership issues, identifying upgrade and retention opportunities, and nurturing inbound leads.

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Qualifications:

We are looking for an exceptional candidate who possesses the following qualities:

• Highly energetic and dedicated Community Leader.

• Passion for innovation, entrepreneurship, and experience within the startup ecosystem is a plus.

• Excellent communication skills, both in listening, verbal, and written communication. You should enjoy connecting with people from diverse backgrounds and cultures.

• Highly organised and thrives under pressure, capable of prioritizing tasks effectively.

• A strong work ethic and the ability to go above and beyond to contribute to the company's success.

• Analytical mindset and enjoys creative problem-solving, embracing new challenges with enthusiasm. This role offers variety and excitement every day.
   

If you are enthusiastic about fostering a vibrant and collaborative community, and if you meet these qualifications, we encourage you to apply for this exciting opportunity as a Community Manager for our Sydney Hub. Join us in shaping the future of our innovative tech community.